We are unable to accept returns for orders placed on Byrna.ca.

Once your order is placed, we are not able to modify or edit the order. We can cancel your order if it has not shipped, and you can reorder with the changes you would like to make. If the order has shipped, we are unable to take returns for international orders.

Byrna® launchers, Byrna Banshees™ and Byrna launcher accessories and projectiles that are damaged or defective when received will be replaced at no charge to the customer provided that a Return Merchandise Authorization (RMA) is requested within ten (10) days of receipt and the product is shipped within five (5) days of the RMA issuance.

*This policy provides for replacement of goods that arrive damaged or defective upon inspection with new products at no cost to the customer. Defects or operational issues that arise after this period will be repaired in accordance with our standard limited factory warranty.